How do I add a shared mailbox to Outlook for Mac?

Once you are granted access to a shared mailbox, you will need to configure it as an additional account in Outlook for Mac. This will allow you to send messages from the shared mailbox with the "from:" address as the e-mail address of the shared mailbox, have the sent messages saved in the sent items folder of the shared mailbox, and configure mail rules and signatures for the shared mailbox.

To add the shared mailbox as an additional account, perform the following steps:

  1. In Outlook for Mac, click on the Tools menu and click on Accounts.
  2. At the bottom of the Accounts window, click the "+"  to add an account, and select "New Account"

  3. Enter the e-mail address of the shared mailbox in the E-mail address box, and click the "Continue" button.

  4. When prompted for a password, click on "Sign in with another account"

  5. Enter your, click next, and enter your UWin password when prompted.
  6. The shared mailbox will appear in the left hand folder pane of your Outlook for Mac client. You can expand the shared mailbox and click on "Inbox" or your folders to see messages.

NOTE: If you are seeing an error message "Account already exists" during this process, please see this article for a workaround.

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Article ID: 9441
Tue 11/3/15 10:07 AM
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