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Active Directory (AD) is a legacy Microsoft directory that stores information about members of the domain, including devices and users, verifies their credentials and defines their access rights. Entra ID (formerly Azure Active Directory or AAD) is a modern cloud-based identity and access management solution that also provides a foundation for device management solution called Intune. During the transition period, both directories are co-existing and are working together in our hybrid AD environment.

Identity Management & Enterprise Directory Services (eDS) aims at enabling the right individuals to access the right resources at the right times and for the right reasons. Central LDAP Directory aggregates user data extracted from so called "authoritative sources", such as HR system (VIP), UWinsite Student, and Campus Phone Directory.

Domain Name Services (DNS) is the Internet's equivalent of a phone book. DNS servers maintain a directory of domain names (example: uwindsor.ca) and translate them to Internet Protocol (IP) addresses (example: 137.207.71.196). This is necessary because, although domain names are easy for people to remember, computers or machines, access websites based on IP addresses. The Dynamic Host Configuration Protocol (DHCP) is a network protocol used to assign IP addresses and provide configuration information to devices such as servers, desktops, or mobile devices, so they can communicate on a network using the Internet Protocol (IP). All IP addresses are dynamically allocated by our DHCP servers on both wireless and wired networks

I.T. Services maintains a cluster to file servers is that provide on-premise shared storage space for files that can be accessed by the workstations through the network. These shared file spaces are known as "network file shares."

REDCap is a secure web platform for building and managing online databases and surveys. REDCap's streamlined process for rapidly creating and designing projects offers a vast array of tools that can be tailored to virtually any data collection strategy.

I.T. Services provides a wide variety of telephone services to all locations on campus, and selected off campus locations.

To support University of Windsor website, I.T. Services maintains a content management system (CMS) powered by Drupal. A CMS is a computer application that allows publishing, editing, modifying, organizing, deleting, and maintaining content from a central interface.

IT Services provides general support for UWin Accounts as well as account creation, account deactivation, access changes for employees moving into new positions, onboarding and offboardings.

IT Services will assist, with regards to system access, in the transition of an employee from one position to another.

Faculty, staff and students who would like to use software that is not covered by any of the campus-wide licensing agreements can submit a request to purchase a license or renew/transfer existing license.