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Cortex security software protects the entire University network from security risks at all entry points and is a strict requirement for all University devices accessing the network. This article outlines steps to verify if Cortex agent is installed on your University Windows or macOS device.

This article explains how to configure your auth options before (recommended) or after MFA was enabled on your account.

Multi-Factor Authentication (MFA) combines two or more independent credentials - what you know (your password) with something you have (mobile phone) in order to create a second layer of security for your UWin Account. Even if someone knows your password, they will be prevented from accessing your account when it is protected by MFA.

The new MFA system requires that all faculty, staff and students create at least one second factor for authentication. The first factor is your password. This document outlines the various options for the second factor, and explains the pro's and con's of each one.

This article explains how to configure your authentication options after MFA was enabled on your account.

This article groups together all articles for GlobalProtect and support.

Confirming Real-time protection is set to ON for university-owned computers

All managed Windows 10/11 and macOS computers are already protected by Microsoft Defender for Endpoint. No additional antivirus software should be installed on these computers.

Accessing any resources on the University's network requires that you use a secure VPN connection. A VPN provides secure remote access and data transmission between devices that are connected to campus networks and systems. To establish a VPN connection, use the updated GlobalProtect app that is available for both Windows and macOS platforms.

SentinelOne security software protects the entire University network from security risks at all entry points and is a strict requirement for all University devices accessing the network. This article outlines steps to verify if SentinelOne agent is installed on your University Windows or macOS device.

The University’s IT Digital Password Management Policy requires regular renewal (changing) of passwords. KeePass is a tool which can be used to make organising these passwords easier.

Best practices for secure passwords

In the event that you forget your UWin ID password, answering three secret questions will enable you to reset your password online without having to visit the Service Desk in person and present your ID.

Delivery failure report for the e-mail message that you did not send.