Is it possible to recall a message using Outlook or Office 365?

While it is possible to recall a message using Outlook for Windows, please be aware of the following limitations:

  1. Messages can only be recalled from other UWindsor Office 365 users, not external accounts.
  2. Messages can only be recalled if they have not been read.
  3. Currently a recall can only be initiated from Outook for Windows.

To recall a message using Outlook for Windows, perform the following steps:

  1. Open the message you wish to recall in your sent items by double-clicking on it.
  2. In the open message go to the File menu and choose Info > Resend or Recall > Recall This Message
    thumbnail image 1 of blog post titled 
							Cloud-based Message Recall in Exchange Online
  3. In the dialog box that pops up select either the option to Delete the copies of this message or Delete and replace them with a new message, and then click OK.
  4. After submitting a recall request, usually less than 30 seconds later, the sender will get an email notification from the service with the subject "Message Recall Report for message [original message subject]"

Status updates are usually pretty quick but can sometimes take up to 5 minutes for a message with up to a few hundred recipients. For a large number of recipients (tens of thousands) the recall itself is still fast, but it can take up to 30+ minutes to retrieve the recall status for all recipients.


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Article ID: 10746
Fri 1/15/16 3:06 PM
Thu 6/1/23 9:24 AM