Enrolling University-owned Single-user Android Device in Intune

Instructions provided in this article apply only to University-owned Android smartphones and tablets used by one person. For other use cases of Android devices, please see:

If Android OS on your device was already configured on your device after it was purchased, you need to perform factory reset on it. On most phones, you can reset your phone through the Settings app. If you can't open your phone's Settings app, you can try factory resetting your phone using its power and volume buttons.

If this is a brand new device that has not been configured yet, skip to Device Setup section below.

Factory Reset

Important: A factory reset erases all your data from your device's internal storage.
Do not proceed with device reset until you verified that you have a reliable backup of your data either in the cloud or on memory card, if your device has one. If you need assistance with this task, please contact IT Service Desk or your departmental technician.

Follow these steps to perform factory reset of your device:

  1. Backup any data stored on your device such as pictures, videos, music, downloads, contacts, etc. If you have you personal Google account on this device, see this article:  Back up or restore data on your Android device.
  2. A factory reset can take up to an hour. Charge your phone to at least 70%.
  3. Open your phone's Settings app.
  4. Tap System > Advanced > Reset options. If you don't see Advanced, tap Reset options.
  5. Tap Erase all data (factory reset) > Reset phone. If needed, enter your PIN, pattern, or password.
  6. To erase all data from your phone's internal storage, tap Erase everything.


At the end of the process, your device will reboot and you can go through the initial setup as if it were a new phone.

Device Setup

Follow these steps to setup your new device (or existing device following the factory reset):

  1. Turn on the device.
  2. On the Welcome screen, select your language.
  3. Connect to your wireless network, and then choose NEXT.
  4. Accept the Google Terms and conditions, and then choose NEXT.
  5. On the Google sign-in screen, enter afw#setup instead of a Gmail account, and then choose NEXT.
  6. Choose INSTALL for the Android Device Policy app.
  7. Continue to install the policy. Some devices may require additional terms acceptance.
  8. On the Enroll this device screen, manually enter the correct token based on this device's expected use case, or allow your device to scan the corresponding QR code.
    Smartphone intended for corporate and personal use
    Recommended if you only have one smartphone. Device will be split into WORK and PERSONAL profiles.
    Smartphone intended for work only
    Recommended if you have a second smartphone for personal use only.




    Uploaded Image (Thumbnail) Uploaded Image (Thumbnail)
  9. Follow the on-screen prompts to complete enrollment.


Important: Do not restart your device until enrollment is fully complete.
If you restart your devices in the middle of enrollment, it may not be able to register with Microsoft Intune. Devices that restarted may appear to be enrolled but they won't be protected by Intune policies.



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Article ID: 151345
Wed 11/22/23 11:50 AM
Fri 11/24/23 10:00 AM

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