Known Issue: Accounting Tab Missing in Xerox Print Experience

The Xerox Print Experience is a seperate app in Windows 10 where the user can configure advanced options for the Xerox AltaLink devices, including accounting codes necessary in locations where accounting codes (ID's) are used to control access or certain features of the printer.  Normally, the Xerox Print Experience should look like this:

In case you don't see the green Accouting button, updating the printer driver may resolve the issue.

(1) Open the Printers Settings

Open the Windows 10 start menu, and look for printers.  Select the Printers & scanners app.

(2) Choose the Xerox AltaLink Printer

(3) Manage the Settings

(4) Open the Printer Properties Dialog

(5) Open the Preferences Dialog

(6) Download Printer Driver Updates

Follow the wizard and accept the license agreement.  Now when you open Xerox Print Experience, the Accounting button should be present.



Article ID: 72257
Tue 2/19/19 3:58 PM
Mon 10/4/21 1:15 PM

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Related Services / Offerings (1)

The University has negotiated specialized “fleet” pricing for photocopier and printer equipment, supplies, and repair service with Xerox. In the event that a new photocopier or printer is required by a department, clients are asked to contact Procurement to make the necessary arrangements for the purchase and installation of this equipment.