Known Issue: Accounting Tab Missing in Xerox Print Experience

The University of Windsor is updating its Xerox fleet and deploying the PaperCut print management software during Intersession/Summer 2024. The information below pertains to older Xerox machines without PaperCut and will be archived once the refresh is complete. Please see Xerox/PaperCut Upgrades 2024 for the most up-to-date information. 


The Xerox Print Experience is a seperate app in Windows 10 where the user can configure advanced options for the Xerox AltaLink devices, including accounting codes necessary in locations where accounting codes (ID's) are used to control access or certain features of the printer.  Normally, the Xerox Print Experience should look like this:

In case you don't see the green Accouting button, updating the printer driver may resolve the issue.

(1) Open the Printers Settings

Open the Windows 10 start menu, and look for printers.  Select the Printers & scanners app.

(2) Choose the Xerox AltaLink Printer

(3) Manage the Settings

(4) Open the Printer Properties Dialog

(5) Open the Preferences Dialog

(6) Download Printer Driver Updates

Follow the wizard and accept the license agreement.  Now when you open Xerox Print Experience, the Accounting button should be present.

 

Print Article

Details

Article ID: 72257
Created
Tue 2/19/19 3:58 PM
Modified
Thu 6/6/24 1:26 PM

Related Articles (1)

Instructions to add a Xerox AltaLink printer to your on-campus Windows computer that is not joined to the UWINAD Active Directory domain.

Related Services / Offerings (1)

The University has standard fleet pricing for Xerox AltaLink multi-function devices, and has implemented PaperCut for enterprise print management for faculty and staff.