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After adding a passkey to Authentication Options for MFA and being placed under conditional access policy that requires phishing-resistant authentication, users are unable to complete the MFA challenge in some scenarios. During MFA those users are not given the option to sign in with the passkey on their smartphone and are asked to use a security key that they do not have.

Following a password change by the user on account.uwindsor.ca, authentication attempts to systems that use Active Directory are failing.

Instructions for accessing Brightspace, UWinsite Finance and/or UWinsite Student when the login process is not working with a UWin Account.

This article provides suggestions for troubleshooting most common device enrollment issues in Microsoft Intune.

Mac users who have these in their UWin Account password are running into sign-in issues once platform Single Sign-On (SSO) feature was enabled on their account. The following error message is displayed: "Your password does not meet the local password policy requirements."

This issue affects Mac devices following Intune enrolment.

This article provides suggestions for troubleshooting most common device enrollment issues in Microsoft Intune. It is geared towards IT staff.

When accessing OneDrive or other Microsoft 365 Apps in a browser you may see a message displayed on the top of the browser window that says "Your organization doesn't allow you to download, print, or sync using this device (...) This can happen for three different reasons

Microsoft Edge browser requires the user to be signed in to the browser to properly pass device identity. Otherwise, it behaves like Chrome without the Microsoft Single Sign On extension.

Device compliance-based conditional access policy requires registered and compliant device to sign into Yuja desktop app but access is not granted to user when attempted on a managed and compliant device. This article provides a workaround for this issue.

This article outlines possible causes of the error message "The server is not responding. The server may be down, or you may be experiencing..." as well as other common issues that can be experienced by Notes users and provides steps for resolving them.

This article outlines common issues with Adobe Acrobat Pro and provides instructions troubleshooting and for correcting them.

MIcrosoft Office for Mac is unable to activate

If you receive a Database Connectivity Error in Titanium Schedule, reassign the ticket to the Network & Firewall Security Team.

Before a new member can be added to the private channel, they have to be first added as a member to the team that is hosting the private channel.