CallPilot Voicemail

The University of Windsor uses the CallPilot voicemail system which can be accessed from your office phone, or from an external number:

  • The access number for CallPilot our phone system from an outside location is 519-253-3000, EXT. 7777.
  • To access CallPilot from a telephone within your organization press Message or Dial 7777.
  • A fast method of leaving a message is to use Express Messaging, The access number for this service is 6777.
  • Your voicemail password must have a minimum of 5 digits.
  • You should change your password every 90 days. 
  • Before reusing an old password it must be changed 3 times.
  • You have 2 invalid logon attempts per session.
  • You have 6 invalid logon attempts before your mailbox is disabled.
  • Each message you leave or receive can be up to 3 minutes in length.
  • Your mailbox will store 20 minutes of messages.
  • When your mailbox is 75% full you will receive a reminder to delete some messages.
  • Once you have listened to a message you can leave it in your mailbox for 14 days.
  • You can record a message now and delay deliver for up to 31 days.
    NOTE: If you have not listened to a message (e.g.: while on vacation) it will remain in your mailbox indefinitely.

You can also request that your mailbox be enabled for on-line access. This will allow you to access your mailbox through a Web browser at the following URL:

This web interface offers the following functionality:

  • review messages currently in your mailbox
  • listen to you messages on your computer
  • manage your mailbox (i.e. delete messages, forward messages, change preferences)
  • enable call forwarding to another extension
  • enable e-mail notifications for each voicemail message
  • set up a rule to forward each voice mail message to your e-mail address as an e-mail with .wav attachment
  • change your CallPilot mailbox password
  • set up extension number to transfer the call to when caller presses zero
  • block callers from leaving a message
  • manage distribution lists
  • enable/disable 'message waiting' indicator on your office phone

For more information, please see "Related Articles" section on the right.

Requesting Assistance

Have a question about this service? Ask it here.

To request assistance with any CallPilot related issues, please click on the Open Ticket button on the right. This will bring up a form that you will need to fill-out and submit to open a support ticket with the I.T. Service Desk. You will receive a confirmation e-mail with the ticket reference number and additional instructions.


Open Ticket

Related Articles (7)

Set up a Message Forwarding Rule that will automatically forward a copy of each incoming CallPilot voicemail message to an e-mail address.
This is the first step in setting up your voicemail.
Steps for changing your voice mail password.
Instructions for accessing your voicemail mailbox from different locations.
In this section you will record your full name and the extension the person is calling (unless the extension is private).
Learn how to pick up your messages and how to delete or send a copy to someone else on Campus.
A list of options for leaving/sending a voicemail message.


Service ID: 12745
Mon 3/21/16 2:32 PM
Mon 2/7/22 4:03 PM