The University of Windsor uses the CallPilot voicemail system which can be accessed from your office phone, or from an external number:
- The access number for CallPilot our phone system from an outside location is 519-253-3000, EXT. 7777.
- To access CallPilot from a telephone within your organization press Message or Dial 7777.
- A fast method of leaving a message is to use Express Messaging, The access number for this service is 6777.
- Your voicemail password must have a minimum of 5 digits.
- You should change your password every 90 days.
- Before reusing an old password it must be changed 3 times.
- You have 2 invalid logon attempts per session.
- You have 6 invalid logon attempts before your mailbox is disabled.
- Each message you leave or receive can be up to 3 minutes in length.
- Your mailbox will store 20 minutes of messages.
- When your mailbox is 75% full you will receive a reminder to delete some messages.
- Once you have listened to a message you can leave it in your mailbox for 14 days.
- You can record a message now and delay deliver for up to 31 days.
NOTE: If you have not listened to a message (e.g.: while on vacation) it will remain in your mailbox indefinitely.
You can also request that your mailbox be enabled for on-line access. This will allow you to access your mailbox through a Web browser at the following URL:
http://mycallpilot.uwindsor.ca/mycallpilot
This web interface offers the following functionality:
- review messages currently in your mailbox
- listen to you messages on your computer
- manage your mailbox (i.e. delete messages, forward messages, change preferences)
- enable call forwarding to another extension
- enable e-mail notifications for each voicemail message
- set up a rule to forward each voice mail message to your e-mail address as an e-mail with .wav attachment
- change your CallPilot mailbox password
- set up extension number to transfer the call to when caller presses zero
- block callers from leaving a message
- manage distribution lists
- enable/disable 'message waiting' indicator on your office phone
For more information, please see "Related Articles" section on the right.
Requesting Assistance
Have a question about this service? Ask it here.
To request assistance with any CallPilot related issues, please click on the Open Ticket button on the right. This will bring up a form that you will need to fill-out and submit to open a support ticket with the I.T. Service Desk. You will receive a confirmation e-mail with the ticket reference number and additional instructions.