Information Technology

Technology-related services.

Categories (8)

Accounts & Sign-in

UWin Account (UWin ID & Passwords), MFA, LDAP Directory & Enterprise Directory Services (eDS), myUWinfo Employee HR Portal
Expand

Administrative Apps

UWinsite, eGAS, HRIS, and other administrative systems and applications.
Expand

AV, Classrooms & Computer Labs

General purpose and specialised computer labs and classrooms across campus; audio-visual equipment used in classrooms.
Expand

Messaging & Collaboration

E-mail, chat and on-line meetings (Teams), file sharing, Microsoft 365, personalised e-mail address, listserv.
Expand

Hardware, Software & Printing

Device management, software installation and support, networked and local printers.
Expand

Network & Internet Connectivity

Wireless (WiFi) and wired campus network, firewall, Cortex, VPN, DHCP and DNS services.
Expand

Web Services

Website design and maintenance, Drupal CMS, Qualtrics Surveys, SharePoint apps
Expand

Telecom & Mobile

Find a Person (Campus Phone Directory), office & residence telephone service, CallPilot voicemail, Nuance IVR, Telus corporate smartphones.
Expand

Services (3)

General I.T. Support Request

Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.

General I.T. Support Request (no sign-in required)

This service allows you to open a ticket when your UWin ID is no longer active, or when it was not yet created.

I.T. Project Request

Comprehensive Project Request form to be used in the evaluation and prioritization of new projects.