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Service Catalog

Categories (14)

Accounts & Passwords

UWin account, password resets, shared secrets, security, ARC1

E-mail & Messaging

UWin Gmail (students) and Office365/Outlook (faculty/staff), instant messaging and on-line meetings (Skype).

Teaching & Learning

Blackboard, eGrade/eApprove, Classrooms

UWinsite

UWin ERP system including UWinsite Finance, UWinsite Student, UWinsite Engage and UWinsite Service

SIS & Portals

myUWindsor student portal and mobile app, mySuccess (Orbis), Student Information System (SIS)

Administrative Systems

eDS, VIP (HRIS), Library, Alumni, Research and other academic and administrative systems.

Web Services

Website design and maintenance, Drupal CMS, Lotus Notes apps, Qualtrics/Fluid Surveys

Software Support

New PC setup, MS Office, Lotus Notes, virus protection, Novell, operating systems (Windows & Mac OS X), and browsers.

I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.

Hardware Support

Setup of new networked printers, office moves, computer labs.

Network & Internet Connectivity

Includes wireless (WiFi), wired network, VPN, and Internet access.

File Sharing & Printing

Microsoft file server network drives, OneDrive, Office 365 Groups, Teams, Novell network drives, GoPrint, Xeroxes, and general printing.

Telecommunication

Telecommunication work orders, office phones, mobile phones, directory updates, Nuance IVR.

Training

I.T. training options

Scantron

Scanning of Testing Scoring and Student Evaluation of Teaching (SET) sheets.

Services (3)

General I.T. Project Request

This service allows for the electronic submission of new project requests that are then automatically entered into a review and approval workflow.

General I.T. Support Request

Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.

General I.T. Support Request (no sign-in required)

This service allows you to open a ticket when your UWin ID is no longer active, or when it was not yet created.