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Service Catalog

Categories (13)

UWin account, password resets, shared secrets, security, ARC1
UWin Gmail (students) and Office365/Outlook (faculty/staff), instant messaging and on-line meetings (Skype).
Blackboard/CLEW Learning Management Systems, Echo360, Classrooms
eDS, VIP (HRIS), FIS, Library, Alumni, Research and other academic and administrative systems.
myUWindsor student portal and mobile app, mySuccess (Orbis), Student Information System (SIS)
Website design and maintenance, Drupal CMS, Lotus Notes apps, Qualtrics/Fluid Surveys
New PC setup, MS Office, Lotus Notes, virus protection, Novell, operating systems (Windows & Mac OS X), and browsers.

I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.
Setup of new networked printers, office moves, computer labs.
Includes wireless (WiFi), wired network, VPN, and Internet access.
Novell and Microsoft Active Directory network drives on file servers, OneDrive, networked printers, Xerox copiers.
Telecommunication work orders, office phones, mobile phones, directory updates, Nuance IVR.
I.T. training options
Scanning of Testing Scoring and Student Evaluation of Teaching (SET) sheets.

Services (1)

General Support Request

Please use this form to submit a inquiry, request or problem report if you can't find the proper category for it.