Skip to Services content

Service Catalog

Categories (13)

Accounts & Passwords

UWin account, password resets, shared secrets, security, ARC1

E-mail & Messaging

UWin Gmail (students) and Office365/Outlook (faculty/staff), instant messaging and on-line meetings (Skype).

Teaching & Learning

Blackboard/CLEW Learning Management Systems, Echo360, Classrooms

Administrative Systems

eDS, VIP (HRIS), FIS, Library, Alumni, Research and other academic and administrative systems.

SIS & Portals

myUWindsor student portal and mobile app, mySuccess (Orbis), Student Information System (SIS)

Web Services

Website design and maintenance, Drupal CMS, Lotus Notes apps, Qualtrics/Fluid Surveys

Software Support

New PC setup, MS Office, Lotus Notes, virus protection, Novell, operating systems (Windows & Mac OS X), and browsers.

I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.

Hardware Support

Setup of new networked printers, office moves, computer labs.

Network & Internet Connectivity

Includes wireless (WiFi), wired network, VPN, and Internet access.

File Sharing & Printing

Novell and Microsoft Active Directory network drives on file servers, OneDrive, networked printers, Xerox copiers.

Telecommunication

Telecommunication work orders, office phones, mobile phones, directory updates, Nuance IVR.

Training

I.T. training options

Scantron

Scanning of Testing Scoring and Student Evaluation of Teaching (SET) sheets.

Services (1)

General Support Request

Please use this form to submit a inquiry, request or problem report if you can't find the proper category for it.