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Instructions for addressing a known issue with Microsoft 365 Apps for Mac running in read mode with error message "Your account doesn't allow editing on a Mac. To learn more, contact your admin about your Office plan."

This issue usually happens when your computer's clock is correct, but your time zone is not. Please double-check your computer time zone settings to make sure it is configured with the correct time zone for the area that you're in.

In some cases, the subscription-based license does not get activated on the first use of Adobe Acrobat. This article explains how to resolve this issue.

Lotus Notes crashes after Adobe Acrobat Professional was installed or a new update was applied.

When trying to open certain .xls files in Excel 2013 that are stored in a subfolder that is nested several layers deep, an error message comes up: "Sorry, we couldn't find <filepath>. Is it possible it was moved, renamed or deleted?"

Because these computers are not connected directly to the University wired or WiFi networks, they and are unable to communicate with the University’s Key Management Server (KMS) in order to renew their Windows 10 license.

This article provides a workaround for installing LsAgent on a device running macOS Monterey. Normal installation method fails with an error message “The disc image couldn’t be opened. The disk image is corrupted.”

MIcrosoft Office for Mac is unable to activate

This is caused by the corruption of Outlook's profile file. You will need to reset your Outlook following instructions included in the Related Articles section on the right. If you had any shared mailboxes included in your Outlook, you will need to add them there again after resetting Outlook. See Related Articles section on the right.

Some users reported that when accessing Security Info section on myprofile.microsoft.com to configure or update MFA authentication methods, an error message is displayed that says "An unexpected error has occurred."

GlobalProtect on macOS hangs when Connecting due to a security block. You can use System Preferences to give it security permission to run properly.

When adding a new shared mailbox to Outlook for Mac after you have been given access to it, you may be seeing "Account already exists" error message.

In some cases you need to "follow" a group for it to show on the list of groups in OneDrive app on portal.office.com

POP and IMAP email clients cannot send messages using smtp.uwindsor.ca due to the server certificate being expired. Users should upgrade to the Outlook email client and configure their email accounts there.

Some bookings sites have access restricted to allow only University of Windsor faculty, staff and students to create bookings. This prevents medical students, who have their Microsoft school accounts with the University of Western Ontario, from being able to create bookings if they are already signed in with their @uwo.ca account.