What to do if I forgot my UWin Account password?

In the event that you have forgotten your UWin Account password, you can have it reset using one of these three options:

  1. Click here to reset your password by providing answers to three security questions. Note that if you do not remember correct answers to these questions, or if you have not configured your security questions, you will not be able to use this self-service option to reset your forgotten password.
     
  2. Click here to reset your password by providing your Personal Identifcation Code or PIN. This self-service option is available to students only.
     
  3. Visit our Service Desk counter located at the 1st floor of the University Computer Centre and present your UwinCARD or other form of picture ID to have your password reset by one of our consultants. The Information Technology Service Desk counter is open 8:30 am to 4:30 pm Monday to Friday.

Please note that for security reasons, your UWin Account will be automatically locked following five unsuccessful sign-in attempts in five minutes. You will need to wait ten minutes, before you can re-attempt the sign-in process. This measure was implemented to protect your UWin Account from malicious attacks and attempts by others to guess your password.

To find out more about your UWin account, please click the button below.

Systems Affected

Please note that after resetting your UWin Account password you will need to update settings on some of your devices that have stored your password:

  • WiFi settings on your laptop, tablet and/or smartphone
  • account settings on your smartphone
  • account settings in Outlook on your computer

Your new UWin password will be in effect immediately on these systems:

  • UWin Self-Service Client Portal (this site) / TeamDynamix
  • Blackboard
  • UWin WiFi
  • UWin Gmail
  • myUWindsor
  • UWinsite Finance (replacement of FIS)
  • Campus Solutions (future replacement of SIS)
  • SpamQ / PureMessage (spam filter)

It may take up to 1/2 hour for it to be in effect on these systems:

  • Office 365
  • Websites on Domino servers (web4/web6)

The following systems do not use UWin Account and you have to follow a different procedure to have those passwords changed:

  • Novell
  • FIS (JD Edwards) - legacy financial system
  • Lotus Notes
  • SIS - legacy Student Information system
  • VIP (Human Resources)
  • Raiser's Edge (Alumni)
  • Qualtrics Surveys
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