Knowledge Base

Categories (8)

Information Technology

Technology-related services.
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Registrar & Academic Inquiries

UWinsite Student, registration, student financials and other academic-related questions
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Teaching & Learning

Brightspace, Classrooms & AV Equipment, Computer Labs, UWinsite Student, mySuccess (Orbis) Portal, ARC1 Unix Server
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Human Resources, Payroll & OHRCRM

Services offered by HR, payroll, health and safety, employment equity, and accessibility.
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Finance

UWinsite Finance is a new financial information system, that replaced the legacy JD Edwards FIS.
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Campus Facilities & Operations

Space management, facilities planning, parking, print shop
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Institutional Analysis

Requests related to the interpretation and insightful use of institutional data.
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Communications or Events

Communications, marketing and production within PAC and the Events Hub
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Articles (10)

Pinned Article How to access and update my tickets on Client Portal?

Users can track progress on their tickets and provide feedback directly to staff assigned to work on their requests.

Pinned Article How to open a ticket on the self-service Client Portal?

Learn how to submit service requests and report issues by opening tickets on the self-service Client Portal, and then track progress on your request, and submit feedback to staff working on your request.

ARM Devices

Non-mobile devices running Windows OS with ARM processors cannot be purchased with University or research funding.

How to connect your Windows device to a UWin Files network folder

Describes how to connect a UWin Files network to your Windows PC

How to have IT Services move your data to UWin Files

Describe the steps in IT Services moving research data from OneDrive or SharePoint into UWin Files

How to recover data deleted from UWin Files

a step-by-step guide for restoring deleted files from a UWin Files network share

How to request UWin Files storage

Describes how to set up a UWin Files account

What is UWin Files?

Describes the on-premise storage option UWin Files

How to share access to UWin Files storage

Describes steps to share access to a UWin Files account

Why use UWin Files?

explains the advantages of UWin Files for faculty to securely store research data