Software Support

Microsoft Office, Lotus Notes, virus protection, Novell client, operating systems (Windows & Mac OS X), and browsers.

Categories (13)

Brightspace

The new Learning Management System (LMS) that will be replacing Blackboard Learn.
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LMS

Articles on Brightspace learning management system.
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Endpoint Protection (Antivirus)

Software that protects your devices from viruses, spyware and other threats.
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Microsoft 365 Apps & Portal

Formerly MS Office 365, includes Word, Excel, PowerPoint and Outlook.
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Adobe Acrobat

Work with PDF files
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Browsers

Edge, Internet Explorer, Chrome, Safari, Firefox
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Operating Systems

Windows, Mac OS X, Linux related topics.
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Statistical Analysis

IBM SPSS Statistics, IBM SPSS Amos, SAS
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Crystal Reports

Crystal Reports is a business intelligence application used to design and generate reports from a wide range of data sources.
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vmWare

Virtualization software from DELL.
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Notes & Domino

Legacy messaging and collaboration software used by faculty and staff.
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NetSupport School

NetSupport School is the classroom management and instruction solution, providing monitoring, control, collaboration and assessment features.
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Novell Client

Topics related to installation and torubleshooting of Novell client for Windows
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Articles (15)

Pinned Article Windows 10 - Standard Installation and Software

This article provides a summary of the standard image that is installed on desktop and laptop computers, along with alternative software options.

Azure for Students program

Azure for Students program offers resources for students.

EndNote and other Bibliographic Software

The University of Windsor does not have licensing for EndNote. However, the library recommends the use of Zotero which is open source.

How to Identify if Cortex Security Software is Installed on your Computer?

Cortex security software protects the entire University network from security risks at all entry points and is a strict requirement for all University devices accessing the network. This article outlines steps to verify if Cortex agent is installed on your University Windows or macOS device.

How to Identify if SentinelOne Security Software is Installed on your Computer?

SentinelOne security software protects the entire University network from security risks at all entry points and is a strict requirement for all University devices accessing the network. This article outlines steps to verify if SentinelOne agent is installed on your University Windows or macOS device.

Known Issue: Screen appears zoomed in and cuts out taskbar and top parts of the window

Fixing overscan on a Viewsonic vx2453mh monitor. Also, may apply for other similar Viewsonic monitors.

Known Issue: Titanium Schedule

If you receive a Database Connectivity Error in Titanium Schedule, reassign the ticket to the Network & Firewall Security Team.

Known Issue: Unable to see any apps on Company Portal

If you see a message "Your company hasn't made any apps available to you on this device" or "You don't have any apps yet" it means that your computer does not meet minimum requirements as defined in the device compliance policy (i.e. your device is not compliant).

Known Issue: User unable to change password on a Mac after being prompted to do so

This issue affect Mac devices following Intune enrolment.

NVivo Licensing

Updated NVivo licensing

Photo Editor Options for Windows

Windows Photo Editing Options

Qualtrics - Survey Software

Fluid Surveys replacement software is Qualtrics

Return To Campus - Can't Sign Into Computer

If you return to campus and

Titanium Schedule Setup

Instructions on how to setup Titanium Schedule on a new device.

University of Windsor Software Entitlements and Distribution

This article contains information on how University faculty, staff and students can obtain software that they are licensed for under campus agreements, or can purchase a discounted license for under the academic/volume pricing agreements.