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Knowledge Base

Categories (13)

Accounts & Passwords

UWin Account and other system accounts, including how to change passwords and reset forgotten passwords.

E-mail & Messaging

UWin Gmail (students) and Office365/Outlook (faculty/staff), instant messaging and on-line meetings (Skype).

Teaching and Learning

Blackboard/CLEW LMS, Clickers, Echo 360, Classrooms

Administrative Systems

eDS, VIP, FIS, SIS, Library, Alumni, Research and other academic and administrative systems.

SIS & Portals

myUWindsor student portal and mobile app, mySuccess (Orbis), Student Information System (SIS)

Web Services

Website design (Drupal), maintenance, Fluid Surveys, Sharepoint

Software Support

Microsoft Office, Lotus Notes, virus protection, Novell client, operating systems (Windows & Mac OS X), and browsers.

Hardware Support

General hardware, non-networked printers, office moves

Network & Internet Connectivity

Includes wireless (WiFi), wired network, VPN, and Internet access.

File Sharing & Printing

Novell and Microsoft Active Directory network drives on file servers, OneDrive, networked printers, Xerox copiers.

Telecommunication

Telecommunication work orders, office phones, mobile phones, directory updates.

Training

I.T. training options

Scantron

Scanning of Testing Scoring and Student Evaluation of Teaching (SET) sheets.

Articles (2)

How to access and update my service request tickets on I.T. Services Client Support Portal?

Users can track progress on their tickets and provide feedback directly to I.T. staff assigned to work on their requests.

How to open a ticket on I.T. Service Desk Client Support Portal?

Learn how to submit service requests and report issues by opening tickets on the I.T. Services Client Services Portal, and then track progress on your request, and submit feedback to I.T. staff working on your request.