Knowledge Base

Categories (15)

Accounts & Passwords

UWin Account and other system accounts, including how to change passwords and reset forgotten passwords.

E-mail & Messaging

UWin Gmail (students) and Office365/Outlook (faculty/staff), instant messaging and on-line meetings (Skype).

Media & Classroom Technologies

Audio-visual equipment and support, videoconferencing, professional media production services, engineering and audio-visual consulting.

Teaching and Learning

Blackboard, eGrade/eApprove, Classrooms, Clickers


UWin ERP system including UWinsite Finance, UWinsite Student, UWinsite Engage and UWinsite Service.

SIS & Portals

myUWindsor student portal and mobile app, mySuccess (Orbis), Student Information System (SIS)

Administrative Systems

eDS, VIP, Library, Alumni, Research and other academic and administrative systems.

Web Services

Website design (Drupal), maintenance, Fluid Surveys, Sharepoint

Workstation & Device Management

Device management related topics.

Software Support

Microsoft Office, Lotus Notes, virus protection, Novell client, operating systems (Windows & Mac OS X), and browsers.

Network & Internet Connectivity

Includes wireless (WiFi), wired network, VPN, and Internet access.

File Sharing & Printing

Microsoft file server network drives, OneDrive, Office 365 Groups, Teams, Novell network drives, GoPrint, Xeroxes, and general printing.


Telecommunication work orders, office phones, mobile phones, directory updates.


I.T. training options


Scanning of Testing Scoring and Student Evaluation of Teaching (SET) sheets.

Articles (2)

How to open a ticket on the self-service Client Portal?

Learn how to submit service requests and report issues by opening tickets on the self-service Client Portal, and then track progress on your request, and submit feedback to staff working on your request.

How to access and update my tickets on Client Portal?

Users can track progress on their tickets and provide feedback directly to staff assigned to work on their requests.