Instructions for setting up MFA on UWin Account.

Articles (9)

Pinned Article Supported mobile mail and calendar apps that work with MFA

Not every mail app on mobile devices supports Multi Factor Authentication (MFA). This article outlines which Android, iOS, and BlackBerry mail and calendar apps work with Microsoft Office 365 and MFA.

Pinned Article What is Multi-Factor Authentication (MFA)?

Multi-Factor Authentication (MFA) combines two or more independent credentials - what you know (your password) with something you have (mobile phone) in order to create a second layer of security for your UWin Account. Even if someone knows your password, they will be prevented from accessing your account when it is protected by MFA.

Configuring Authentication Methods for Multi-Factor Authentication (MFA)

This article explains how to configure your auth options before (recommended) or after MFA was enabled on your account.

How do I reset my MFA method?

You can reset your MFA methods yourself following the instructions included as long as you have established your security questions.

If you have not established your security questions, you need to submit a ticket or contact the IT Service Desk (hours and contact options) to reset your MFA method.

How to Setup Your MFA Token

Instructions to program the HyperOTP Edge MFA Token Card

Known issue: "Unexpected error" while accessing "Security info" on myprofile.microsoft.com site

Some users reported that when accessing Security Info section on myprofile.microsoft.com to configure or update MFA authentication methods, an error message is displayed that says "An unexpected error has occurred."

Options for Second Factor of Authentication

The new MFA system requires that all faculty, staff and students create at least one second factor for authentication. The first factor is your password. This document outlines the various options for the second factor, and explains the pro's and con's of each one.

Reinstalling Microsoft Authenticator app on your new phone

If you have access to a computer, you may be able to update your MFA configuration to include your new phone following steps outlined in this article. If you can't, you have to submit a request by opening a ticket to have your MFA reset.

Setting Up Multi-Factor Authentication (MFA)

This article explains how to configure your authentication options after MFA was enabled on your account.