Workstation & Device Management

Device management related topics.

Categories (7)

Active Directory

Articles related to Azure AD, on-prem AD Domain, AD print queues & file servers

Windows 10

Windows 10 is the latest version of Microsoft's operating system.

Software Support

Microsoft Office, Lotus Notes, virus protection, Novell client, operating systems (Windows & Mac OS X), and browsers.

Virus Protection

Protect your computer from viruses and spyware.

Lansweeper

Lansweeper is an IT asset management and Network Inventory software used by IT Services.

ConnectWise Control (ScreenConnect)

ConnectWise Control is a self-hosted remote desktop software application that has remote support, remote access, and remote meeting capabilities. ConnectWise Control was originally named ScreenConnect.

Intune

Articles related to Microsoft Intune MDM

Articles (8)

Apple Hardware Support

How to begin a warranty call or correct a hardware problem for Apple devices.

Computer naming convention

As of  May 1, 2018, I.T. Services adopted a new naming convention for Windows computers. Computer name will consist of two parts separated by a dash: DEPT-123456, where "DEPT" is a departmental code, and "123456" is a TeamdDynamix Asset ID.

Dell Member Purchase Program

This article summarizes the Dell Member Purchase Program benefits and instructions on how to access the discount.

Joining multi-user Windows 10 workstation to Azure Active Directory

Where to retrieve a provisioning package for adding a device to Azure Active Directory and Intune as well as how to apply the package in OOBE or online operating system.

What are the recycling procedures for printer/copier toner cartidges?

Procedures regarding returns for recycling of laser cartridges and toner.

What is the proper procedure for disposing computers, monitors, printers and cell phones (eWaste)?

Computer Equipment no longer needed, this is the process on how to dispose it.

How to enable BitLocker drive encryption on your Windows 10 computer?

To provide additional security for sensitive data stored on your University-owned Windows 10 laptop, I.T. Services can assist you with enabling Bitlocker drive encryption.