Services A-Z (132)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Academic and Research Computing (ARC1) Unix Account

The University of Windsor maintains a Unix server named ARC1 (which stands for Academic and Research Computing). It offers a number of Unix applications as well as some analytical programs.

Academic Systems

eCV (Electronic CV), eGAS (Electronic Graduate Application system), ESS (Early Support System), Law OLSAS, PostDoc, SET (Students Evaluation of Teaching), SNAP, Perseus

Access to UWinsite Student

Requests for access to UWinsite Student system, access level changes, as well as any access-related issues.

Alumni Systems

Raiser's Edge (management of alumni donor records), CAMPUSCALL (phonathon software used to support University’s telephone fundraising program)

Audio & Video Production

We provide a range of audio and video production services.

Audio Conferencing

Audio conferencing is the practice of connecting multiple called parties on a single audio conference call, with multiple lines connected through a conferencing bridge.

Audio-Visual Equipment

University classrooms are equipped with audio-visual equipment to assist instructors with the delivery of academic materials. Report issues with audio-visual equipment used in campus classrooms, teaching and learning, and for campus events.

Audio-Visual Equipment Reservations

Request specific equipment for your class or event.

B

Big File Drop Box

Big File Drop Box service uses a combination of e-mail and FTP services to securely share files with others at the University or outside of the University.

Blackboard Learn

Blackboard is the Learning Management System (LMS) that the University of Windsor supports. It is a robust system with several communication tools including Announcements, Discussions, and a Virtual Classroom called Blackboard Collaborate Ultra; multiple assessment options such as Tests and Assignments; and interactive tools including Journals, Blogs, Discussions and Wiki.

Blackboard Training

Blackboard Learn is the University of Windsor's learning management system (LMS). It is a robust integrated system, designed to provide an enhanced learning experience for students, an efficient interface for instructors to prepare course materials and interact with students, and offers a customizable infrastructure.

Training for Instructors and their assistants for Blackboard: http://www.uwindsor.ca/bbworkshops

C

CallPilot Voicemail

CallPilot voice mail system can be accessed from your office phone, from an external number, and through mycallpilot.uwindsor.ca website.

Campus Directory

University directory update requests, Find A Person.

Classroom Database

A listing of University classrooms including pictures and details on seating capacity, lighting, audio-visual equipment, and more.

Computer Labs

I.T. Services is responsible for maintaining several computer labs across campus.

Convocation Video Memoir

A video memoir of your complete Convocation ceremony in a form of a DVD is available for purchase on-line. No refunds will be issued. DVDs may be replaced for technical reasons only.

Crystal Reports

Crystal Reports is a business intelligence application. It is used to design and generate reports from a wide range of data sources.

D

DHCP IP Address Reservation

Request a static IP address on DHCP-enabled wired network connection

Disposal of Obsolete Computer Equipment

All computer equipment, such as monitors, printers, computers, laptops, monitors, keyboards and mice can be donated to a local charity Computers for Kids.

Domain Name Services (DNS)

Request changes to Domain Name Services (DNS) entries, or report issues related to DNS.

Drupal Training

Register for the upcoming Drupal classes (first Tuesday of every month).

Drupal Training

Register for the upcoming Drupal classes (first Tuesday of every month).

Drupal Web Publishing and Content Management

Requests for Drupal-related web site design, publishing, maintenance, training.

E

E-mail Delivery

Report an issue with e-mail delivery.

Employee I.T. Onboarding and Offboarding

I.T. Services will assist with I.T. related employee onboarding (workstation setup, office telephone service, access to systems and resources), and offboarding (termination of access, workstation redeployment).

G

General Hardware Support

Use this form to open a ticket requesting support for your hardware related inquiry.

General I.T. Project Request

This service allows for the electronic submission of new project requests that are then automatically entered into a review and approval workflow.

General I.T. Support Request

Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.

General I.T. Support Request (no sign-in required)

This service allows you to open a ticket when your UWin ID is no longer active, or when it was not yet created.

General Printing Support

I.T. Services provides assistance with a wide range of printing issues.

General Software Support

Use this form to open a ticket requesting support for your software related inquiry (other than software listed above such as MS Office, Sophos, or Lotus Notes).

Guest Wireless UWin Account

Faculty and staff can request WiFi account for their guests.

H

HR Professional Development

Department of Human Resources offers a number of instructor-led sessions on selected I.T. topics, such as "Ins and Outs of Office 365 and Outlook".

Human Resources Information System (HRIS)

Human Resources Information System (HRIS) is a collection of related systems: VIP, Pension, Equity, Position Control, Overtime call-in, Casual Time Entry

I

Identity Management and Enterprise Directory Services (eDS)

Enterprise Directory Services (eDS), LDAP and Find A Person

K

Kelcom Special Offers for Members of Connecting Windsor Essex (CWE)

KELCOM offers discounted rates on home phone, satellite, DSL & Fibre Internet for University employees through Connecting Windsor Essex (CWE)

KELCOM/Telus Corporate Smartphone Plans

Kelcom Wireless is our local Telus authorized dealer for the University of Windsor corporate account.

L

Library Systems

Alma (library management system) and Primo (search engine).

License Request

Purchase a license for MS Visio, MS Project, TeamDynamix, Adobe Acrobat.

Listserv

A Listserv is a method of communicating with a group of people via e-mail.

Lotus Notes and Domino Designer

IBM Lotus Notes and Domino Designer are legacy tools that were used by faculty and staff for e-mail, web publishing, and collaboration.

Lotus Notes Web Applications

Our old web publishing and content management environment that was powered by Lotus Notes and Domino is being retired. All remaining Notes-based sites and applications are being migrated to Drupal and HTML based sites.

M

Microsoft Active Directory File Sharing and Printing

Active Directory file sharing (network drives) and printing has been implemented in some departments as a replacement for Novell file sharing and printing.

Microsoft Office 365 for Students

Students are eligible to download Microsoft Office 365 (Pro Plus) from Microsoft's portal and install it on up to five computers.

Microsoft Office Support

I.T. Services provides full support for these MS Office 365 apps: Word, Excel, PowerPoint, OneNote, Outlook, OneDrive, Visio, Project, Publisher. Older versions and MS Access are not supported.

Microsoft Teams

Microsoft Teams is a collaboration platform that combines workplace chat, meetings, notes, and files. It is built on existing Microsoft technologies like Skype and SharePoint woven together by Office 365 Groups.

Migration of Files from Novell to Office 365

Users are being asked to move all of their files stored on their Novell network J drive to their OneDrive. At the same time, I.T. Services will be working with individual departments to assist with migration of files stored on other Novell network drives, such as M drive, etc.

MS Office 365 OneDrive

Faculty and staff with Office 365 accounts, had 1 TB of additional storage space for their work related files.

mySuccess (Orbis) Portal

The mySuccess (Orbis) system is the University of Windsor management tool platform for Career & Experiential Education.

myUWindsor Mobile App

Mobile version of the myUWindsor Student Portal

myUWinfo Employee HR Portal

An employee's gateway to Human Resources information.

N

Network Jack Activation Request

Use this form to submit request to activate a network jack that appears disconnected or is not working properly.

Network Security and Firewall Support

Use this form to open a ticket requesting support for your network security or firewall related inquiry.

New Computer Procurement & Setup

I.T. Services provides assistance to all departments with the process of procurement and configuration of computers (desktops and laptops).

New Network Jack Installation Request

Request installation of a new network jack.

New Network Printer

Use this to submit a request to have your new printer connected to the network.

Novell File Sharing

Novell related inquiries, such as account requests, disk space requests, file/folder restores, permission changes, etc.

Nuance Interactive Voice Recognition (IVR)

Nuance is an Interactive Voice Recognition (IVR) system used by the University's telephone system.

O

Office 365 E-mail Archiving

Request that automated archiving be enabled on your Office 365 mailbox.

Office 365 E-mail, Calendar and Contacts

Submit Office 365 e-mail, calendar and contacts related support request.

Office 365 Groups

Office 365 Groups is a collaboration tool that replaces Lotus Notes Teamrooms and Novell shared network drives.

Office 365 Room and Resource Reservations

Ability to reserve meeting rooms and resources, such as projectors, laptops, inside Outlook and Outlook Web App (OWA).

Office 365 Shared Mailbox: Add/Remove Users

Use this form to request adding or removing people from the access control list of the single shared mailbox that already exists.

Office 365 Shared Mailbox: Request New Mailbox

Please complete and submit this form to request a new Office 365 shared mailbox to be created.

Office and Residence Telephone Service

Request assistance for your telecommunication related issues and requests, including connecting new lines and extensions, moving existing lines, installing or repairing phone jacks, long distance codes, etc.

Oracle Fusion Expenses Mobile App

Oracle Fusion Expenses empowers users to quickly capture their expenses as they are incurred with minimal data entry.

Other Admin Systems

Includes all other admin systems that are not listed above.

P

Personalised E-mail Address

Change your e-mail address from jsmith@uwindsor.ca to John.Smith@uwindsor.ca (example)

Photography

The University Photographer is responsible for creating a photographic record of University events, research, and promotional material relevant to promoting the University’s mission and mandate.

Public Digital Displays

There are about 30 digital public displays that are located in several buildings on campus. These displays are configured by the designated administrator in each department to display specific content.

Public Print Stations (GoPrint)

GoPrint pay-per-use printing stations are available in public areas, such as UCC Student Launge, Leddy Library, and selected computer labs on campus. This service is accessed with your UWin Card.

Purchase Adobe Acrobat Professional License

University has a volume licensing agreement with Adobe. Individual faculty and staff members can purchase Adobe Acrobat Professional license though I.T. Services.

Q

Qualtrics (replacement for Fluid Surveys)

Request assistance with Qualtrics (new survey design, training, data analysis, etc.), or transition from Fluid Surveys to Qualtrics .

R

Report an issue with UWinsite Engage

As part of the University of Windsor’s enterprise resource planning (ERP) system, UWinsite Engage is a marketing automation platform that enables sophisticated e-mail marketing, advanced segmentation, forms, event registration, and digital body language tracking.
Use this form to open an incident ticket for UWinsite Engage related issues other than requesting access to the system.

Report an Issue with UWinsite Service

As is part of the University of Windsor’s enterprise resource planning (ERP) system, UWinsite Service is a customer service platform that provides a cross-channel contact centre, knowledge management, as well as interactive web service.
Use this form to open an incident ticket for UWinsite Service related issues other than requesting access to the system.

Report Compromised UWin Account

Report of suspected unauthorized access of your UWin Account resulting from phishing or other fraudulent activities.

Request New Team / Office 365 Group

MS Teams and Office 365 Groups are collaboration tools that replace Lotus Notes Teamrooms and Novell shared network drives. Use this form to request a new Team / Office 365 Group to be created.

Research Services Systems

Animal Care Certification (ACC), Electronic Research Services Office (eRSO), Inteum

Reset your Crystal Reports (CRYSTAL2) Password

CRYSTAL2 server is not integrated with UWin Account

Reset your Longitude Password

Use this form to submit a request to reset your Longitude password.

Reset your Lotus Notes Password

Use this form to submit a request to reset your Lotus Notes password.

Reset your Novell Password

Use this form to submit a request to reset your Novell password.

Reset your Student Information System (SIS) Password

Use this form to submit a request to reset your SIS password.

Reset your VIP Password

Use this form to submit a request to reset your VIP (Human Resources Information System) password.

S

Scantron Student Evaluation of Teaching (SET)

The Scantron software and hardware is used for Student Evaluation of Teaching (SET). An on-line service request form for your departmental submission must be filled out prior to coming to Operations Service Counter.

Scantron Test Scoring

The Scantron software and hardware is used for computerized test scoring. An on-line service request form must be filled out prior to coming to Operations Service Counter.

Self-directed Learning (lynda.com)

Lynda.com is a leading online learning platform that helps anyone learn business, software, technology and creative skills to achieve personal and professional goals. It contains an extensive video library of engaging, top-quality courses taught by recognized industry experts.

Skype for Business

Skype for Business lets you collaborate with anyone, anywhere, on any device by having conversations using instant messaging (IM), group chats, voice, or video calls. See when your contacts are available online, in a meeting, or presenting. Present your screen during meetings or give control to others.

Software Depot

I.T. Services uses the Software Depot web site for software distribution. You can request assistance with any Software Depot related issues or inquiries by opening a ticket.

Spam Filtering and Virus Protection for E-mail (Sophos PureMessage)

Requests involving spam and virus protection for e-mail (Sophos PureMessage)

Statistical Package for the Social Science (SPSS)

SPSS is the acronym of Statistical Package for the Social Science. SPSS is one of the most popular statistical packages which can perform highly complex data manipulation and analysis with simple instructions. It is designed for both interactive and non-interactive (batch).

Student Engagement CRM

The Student Engagement CRM is a collection of applications, Oracle Service Cloud for managing interactions between contacts and the University and Oracle Eloqua, a digital marketing and communications platform.

Student Information System (SIS) - Faculty/Staff Interfaces

The Student Information System (SIS) is used to track students' academic progress at the University of Windsor.

Student Information System (SIS) - Request Access

New faculty and staff can submit a request for new SIS account, and installation of software (Forte client).

Studio Reservations

Two television studios, two sound studios, and two video conference rooms are available for use. These can be reserved like any other meeting rooms in Microsoft Outlook.

System Access

Please use this form to submit an inquiry, request or problem report related to your access or security parameters in UWinsite Finance.

T

TeamDynamix License Change

Submit your request to procure a new TeamDynamix license for for the new user, or to upgrade an existing license.

TeamDynamix Ticketing and Project Management

TeamDynamix (TDX) is used by I.T. Services, Finance and a few other departments for project management and ticketing.

The University Website: Report an Issue

Use this form to report broken links, performance related issues, sites not loading, etc.

U

UCC Classroom

At the University Computer Centre, there is a computing classroom facility which is available for use by faculty and staff for training purposes.

University Purchasing Card (PCard)

The University Purchasing Visa Credit Card Program provides University end users a method to procure and pay for low-value items without having to involve the Procurement Department.

University Travel Card

The University offers the Travel Card Program to assist individuals with a convenient method to pay for University-related business travel expenses such as airfare, hotels, car rentals, meals, etc.

uView Video Streaming

uView is a user-friendly system for uploading and sharing videos related to the University, teaching and learning, and research.

UWin Account

Your UWin Account is your personal digital identification for accessing a number of on-line services at the University of Windsor. A valid and active UWin Account is required of everyone associated with the University of Windsor who plans on using any of the IT systems and services.

UWin Friend Account

A UWin Friend Account is a guest account that allows someone who is not entitled to a UWin Account to access some of the University of Windsor online systems that require authentication. It does not, however, automatically authorise that person to use any services.

UWinGmail (Student E-mail System)

All students at the University of Windsor have personalised UWin Gmail accounts which must be used for all official communications with the University.

UWinsite Engage - Modify Existing User Access

As part of the University of Windsor’s enterprise resource planning (ERP) system, UWinsite Engage is a marketing automation platform that enables sophisticated e-mail marketing, advanced segmentation, forms, event registration, and digital body language tracking. ​
If you need to request the modification of the access of existing users of UWinsite Engage (increase, decrease, or change), please use this form to open a ticket.

UWinsite Engage - New User Access

As part of the University of Windsor’s enterprise resource planning (ERP) system, UWinsite Engage is a marketing automation platform that enables sophisticated e-mail marketing, advanced segmentation, forms, event registration, and digital body language tracking.
If you are requesting access to UWinsite Engage for the first time, please use this form to open a ticket.

UWinsite Engage campaign asset request

As part of the University of Windsor’s enterprise resource planning (ERP) system, UWinsite Engage is a marketing automation platform that enables sophisticated e-mail marketing, advanced segmentation, forms, event registration, and digital body language tracking.
If you need an email, landing page or form set up in UWinsite Engage, please use this form to open a ticket.

UWinsite Engage multi-step campaign request

As part of the University of Windsor’s enterprise resource planning (ERP) system, UWinsite Engage is a marketing automation platform that enables sophisticated e-mail marketing, advanced segmentation, forms, event registration, and digital body language tracking. ​
If you need to activate, update or create a campaign in UWinsite Engage, please use this form to open a ticket.

UWinsite Finance Accounts Payable (AP)

Accounts Payable (AP) module's role is to ensure that University suppliers are paid on time while avoiding duplicate payments and bank over-drafts. Accounts Payable is the last step in the supply chain where Purchasing is the first.

UWinsite Finance Accounts Receivable and Billing

Accounts Receivable module keeps track of what payments have been made to which invoices.

UWinsite Finance Expense Reports (iExpenses)

Please use this form to submit an inquiry, request or problem report related to iExpenses, the Travel and Expense Reimbursement tool, including the Fusion Expenses app

UWinsite Finance General Ledger

The General Ledger (GL) holds the main records of the University and is at the centre of UWinsite Finance. All transactions flow through the various modules to arrive at the GL.

UWinsite Finance General Support Request

Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper classification for it by browsing inside of categories listed above.

UWinsite Finance Planning and Budgeting

Planning and Budgeting Cloud Services module (PBCS, formerly Hyperion) provides a complete planning, budgeting, and forecasting solution that will enable University to rapidly adopt world-class planning applications, and improve forecast accuracy with minimal IT resources.

UWinsite Finance Projects - Research and Capital

The Projects Module is a component within UWinsite Finance specifically designed to handle Research, Capital and Maintenance Projects.

UWinsite Finance Reporting

There is a number of reports generated from UWinsite Finance, the financial information system.

UWinsite Finance Request a Change to the Chart of Accounts

Use this form when you wish to request a change to the Chart of Accounts, including requests for new Programs, new Classification codes, or edits to existing fields in the Chart.

UWinsite Finance Self Service Procurement

Please use this form to submit an inquiry, request or problem report related to creating a requisition, issuing a PO, or receiving a good or service

UWinsite Finance Support Taskforce Visit Request

Please use this from to request a one-on-one or small group session with a member of the UWinsite Finance Support Taskforce.

UWinsite Finance Training

UWinsite Finance, the Financial Information System (FIS) that replaced our legacy FIS JD Edwards and went live on February 1, 2018. There is a number of training opportunities available to faculty and staff.

UWinsite Finance Workflow and Approvals

Please use this form to submit an inquiry, request or problem report related to workflow, organizational hierarchy/reporting data, or approval issues.

UWinsite Service - Modify Existing User Access

As is part of the University of Windsor’s enterprise resource planning (ERP) system, UWinsite Service is a customer service platform that provides a cross-channel contact centre, knowledge management, as well as interactive web service.
This is for requests to modify the access of existing users of UWinsite Service (increase, decrease, or change) by indicating what their access should be now.

UWinsite Service - New User Access

As is part of the University of Windsor’s enterprise resource planning (ERP) system, UWinsite Service is a customer service platform that provides a cross-channel contact centre, knowledge management, as well as interactive web service.
This service is for people who are requesting access to UWinsite Service for the first time.

UWinsite Service Knowledgebase article request

As is part of the University of Windsor’s enterprise resource planning (ERP) system, UWinsite Service is a customer service platform that provides a cross-channel contact centre, knowledge management, as well as interactive web service.
Keep answering the same question? Submit a request for Knowledgebase article on ask.uwindsor.ca

UWinsite Student

Launched November 2018, UWinsite Student is the University of Windsor’s student information platform that replaced the legacy Student Information System commonly known on campus as SIS, Forte, or myUWindsor.ca. Use this service to report issues that you may have encountered while using the system or to submit your requests.

V

Video Conferencing

Videoconferencing is an interactive tool that combines the use of video, computing, and communications technologies to allow people in different locations to meet face-to-face to conduct a conference. The University has four classrooms and five boardrooms equipped with videoconferencing, as well as a video bridge which can accommodate 24 sites.

Virtual Private Network (VPN)

Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your computer makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall.

Virus Protection for Desktops and Laptops

Use this form to open a ticket requesting support for virus protection software issues (Sophos Endpoint Security or Sophos Home Internet Security)

W

Wired Network Connectivity and Internet Access

Get assistance for any issues related to the wired network access that is available in all buildings on campus with the exception of the Welcome Centre.

Wireless (WiFi) Network Connectivity and Internet Access

Wireless (WiFi) network access is available throughout the University campus, and selected off-campus locations.